Frequently Asked Questions
Everything you need to know about your Underbrush experience.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 5-7 business days. We also offer expedited shipping options at checkout for those who need their fashion fix sooner.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.
Are your materials sustainably sourced?
Yes, Underbrush is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and low-impact dyes to ensure our clothing is as kind to the planet as it is to your wardrobe.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can follow your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay for eligible orders.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the product description for specific fit notes.